FAQ

1. The voltage of the lamps inside the store, is it in accordance with my country's standard?

Yes. Our product specifications are in accordance with Australian voltage standards. Please buy with confidence. If you require a special voltage or product specification, please contact us. We will assist you promptly.

2. What should I do if the lamp is broken or the frame is bent?

All of our lamps and lanterns will be adequately packed before delivery to the logistics, including but not limited to the use of foam, cardboard, bubble bags and other cushioning materials, we will be tightly packed for each order, but there are times when exceptions occur, such as express delivery in the process of transportation, may lead to glass, crystal breakage, or the frame of the lamps and lanterns become bent, as these are the responsibility of logistics, not our responsibility, we will give you a new crystal, glass or lighting frame free of charge.

3. What do you do with my information?

We do not keep any information about you, even if you create an account, we only keep limited information about you, we keep this information for the purpose of processing submitted orders and billing or shipping information.

We do not keep your payment information, we use PayPal to process payments, all payment processes are on PayPal, when creating an order, please make sure your mailing and billing address matches the address provided in PayPal, if it does not, we will ship to your mailing address by default.

4. The package is missing, what should I do?

If your order shows that it has been delivered to your address, but you still haven't received your package, we are sorry, please check with your neighbor first to see if your neighbor helped you sign for your package, if not, please contact the logistics company to ask if the package is still on its way, if you still can't find your package, please contact us and we will help you until we find your package.

5. What should I do if the product I ordered is out of stock?

Although our system is very advanced and almost error free, sometimes it can make mistakes and we work hard to make sure our system doesn't. If this happens with your order, don't worry at all, we will reach out to you via email to let you know when it will be restocked and you can choose to get a refund or wait for the factory to make this light specially for you (This process will not take long, we will contact several factories at the same time to ask if they have this lamp in stock)

Contact Information

Email: 
support@leelightingus.com

Phone:  
+1(645)515-8341

Opening Hours:
Monday to Sunday 24*7

If the above information does not solve your problem, please do not hesitate. Contact us immediately for prompt assistance.